Long Distance USA LLC and PowerNetGlobal have compiled a list of the most commonly asked questions about our program in order to educate and provide you with the information you're looking for - quickly!  Please let us know if you do not find what you are looking for, or call us 866.321.5452

Q. Who is the underlying carrier for PNG?
A. All customers are provisioned to Qwest (or Touch America), Sprint PCS, Qwest, Williams, All Areas Are Available throughout the USA, our LOCAL/Long Distance Packages are PowerNet Global's Communications "own".

Q. How will I know if I'm switched to PNG?
A. Just call (toll free) 1-700-555-4141 from each of your lines after you have allowed 5-7 business days, and listen for new service, or contact your local telephone company to see if you have been switch. DO NOT SWITCH yourself unless you have been instructed by PNG Customer Service.

Q. What do I do if I miss my verification call?
A. Just call us, at 866.321.5452, we'll verify for you.

Q. What are the PNG billing options?
A. PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft), OPTIONAL e-Billing online, ask customer service about Our Customer Portal.

Q. What are the billing increments?
A. We only have two rates as of 5/15/06, 2.9¢ Silver and 4.5¢ Platinum Programs, the length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds.

Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from PNG, if you are getting more than one service from PNG, you will get all services on one billing.

Q. What are PNG's PICC and USF fees?
A. The Line Charge fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 9.9% will be charged on all interstate and international calls. THERE ARE NO RESIDENTIAL LINE CHARGES.

Q. Does PNG offer calling cards?
A. Yes. The Travel Card rate is currently 9.7¢ per minute. All calling card calls will be included in your monthly bill. Stand-Alone Travel Card customers will receive a separate bill, you can call within the USA, and to Overseas.

Q. Does PNG credit switching fees?
A. Yes! Just write your PNG account number on your Local Phone Bill (with the switch fee) and fax it to the PNG Customer Service Department at 513-942-5579. You may also mail it to PNG via US Mail (their address will appear on your invoice).

Q. How long should it take for service to be activated?
A. Please allow 5 to 10 days for the switch-over to take effect pending credit approval. The average has been 5 days after application, toll free numbers are activated much quicker..  The process is setting up an account for you with PNG, then the order is sent to your local telephone to do the switching, and although we may be very fast at PNG for the process, much depends on your local carrier.

Q. Who do we contact for activation problems?
A. Call PNG Customer Service after you have an account number at 877-599-3087.

Q. Does the $2.95 fee for the Silver Plan I include usage from everything?

A. The fee is only incurred if the total usage of all services on the account is less than $25 in any billing period, it is better to get all your long distance services with PNG.